Frequently Asked Questions
Start off by registering as a user on Chefs Cluster. Once you’re registered you can list your cooking space. We will need some information about your kitchen in order to list it, such as location, available equipment, days and times of availability, and price. You’ll upload some photos of your space and share any instructions about how to use your kitchen, and that’s it.
There is no cost associated with listing your space on Chefs Cluster.
Chefs Cluster is a new concept looking at kitchen-sharing in Australia. We are building a new platform to help businesses find their cooking space. As well as helping those with a cooking space to share it with minimum fuss. Our aim is to ease the food production journey for Australia’s small businesses, helping the local food industry thrive.
Once a user is confirmed to use your booking space, we charge a small service fee. This fee is added onto the price you set for your kitchen space. This fee is charged to the user, not you. You will be paid your price as stated by you.
Chefs Cluster handles all invoicing and disbursements as part of our service.
We will make a payment to you no later than 7 days after the calendar month end with all bookings completed during the month. We will also provide you with a RCTI, for your convenience and records, which will mean you do not need to issue us with an invoice.
For security reasons, payment information is collected via email from email@example.com (be sure to add this email address to your Contacts, so that it does not go to Junk).
Pricing should be set as a per hour fee (plus GST and utilities, if applicable). There is no cost associated with listing your kitchen on Chefs Cluster. There is a service fee that is added to the cost of your listing payable by the kitchen user, which is why the total price users see is higher than your pricing. Users are also charged a bond if it is their first ever booking with Chefs Cluster.
Chefs Cluster collects a bond from each Chef that books through us. If you have specific amounts that cover your excess, please let us know. Otherwise, a flat rate is applied. We manage the entire booking process and user experience, so unless something goes wrong, you won’t need to hear from us or your users.
Absolutely. Your kitchen is your space. When making your listing on Chefs Cluster select only the equipment or utensils that users can use. This way users are aware of what is available at the time of booking. If there are any unique instructions, such as any equipment that needs to be brought by the user, please make sure to include this information in the description of your listing as well.
Yes, as long as it is made clear in your listing so that users are aware of these restrictions at the time of booking. We have listings for vegan/vegetarian kitchens, kosher and halal kitchens, and everything in between. You can choose what kinds of products users can or cannot make in your space – just put it in the ‘rules’ section of your listing.
When you receive a booking enquiry, you can accept or reject the booking, as well as send the user a request for more information. We do ask that when communicating with users to please be mindful of our community guidelines and be respectful of others. Chefs Cluster members value and respect one another regardless of age, gender, race, religion, sexual orientation, ethnicity, citizenship or occupation online and in the kitchen spaces reserved.
Users are strongly encouraged to clean up after their use, and leave the space as they found it. Please make sure your kitchen instructions outline where users can access cleaning supplies, free of charge. This helps users to clean your space. If you find that a user has not cleaned up after themselves, please contact us with information on which user it was, and include images as proof. After investigation we may charge the user a cleaning fee for your space.
Chefs Cluster recommends to ensure your kitchen is professionally cleaned on at least a weekly basis, which will encourage users to leave it in great condition as well. If you need help to organise a cleaning service, please contact the team at Chefs Cluster.
Not every space has storage space to give. And we understand if in your kitchen, there is no storage available. However; dry, cool and freezer storage are all highly demanded by kitchen users, especially the regular ones. And if you are able to offer storage, users are willing to pay a little extra to use it. If you have any questions about rates, please ask the Chef’s Cluster team.
If a user cancels with more than 48 hours notice of their booking, they will receive a refund of the booking charge. If a user cancels under 48 hours from the time their booking, they will not receive a refund and be liable for the full booking fee. If your kitchen space has a confirmed booking and you need to cancel less than 7 days out of a booking, the user will be refunded their fee.